Frequently Asked Questions
Want to learn more about ClosetMaid and our products? Here's a good place to start! Can't find the answer to your specific question? Give us a call on 01622 870050 or email us - firstname.lastname@example.org
Can I wash Cubeicals/ Decorative storage fabric drawers?
Your fabric drawers can be surfaced cleaned. We recommend using a soft damp cloth with simple water or non-abrasive, non bleaching detergents.
How do I clean my wire shelving or remove sticky labels from hang rods etc?
We recommend using "Sticky Stuff Remover" or White spirit to remove sticky residue or labels on shelving and hardware. To keep your shelving clean, use a soft damp cloth. Do not use abrasive cleaners on the shelving or hardware to prevent scratching or compromising the integrity of the vinyl coating.
Are the Selectives, Cubeicals, Stackers or Decorative (laminate items) storage range waterproof?
No, our laminate items are not waterproof. We recommend drying any spills or excess water immediately to prevent damage to the laminated surface. We also do recommend using them in areas prone to damp, such as the garage.
Is ClosetMaid's wire shelving made from steel or aluminium?
All of ClosetMaid's wire shelving is made from zinc coated steel, which is then coated in vinyl.
What are ClosetMaid's laminate or wood products made of?
Most of our products are made from a combination of engineered woods - a mixture of high quality, hard and soft wood materials which generally come from the surplus of the original lumber processing. Commonly referred to as MDF (medium density fiberboard) and composite wood, these materials are wood fibers bonded together with a synthetic resin in a process that combines high heat and pressure to make a very stable, environmentally friendly product. The result is dense, strong panels of fiberboard and/or particleboard (composite wood) which are then laminated with durable, attractive finishes. These materials are then further manufactured into furniture components in a precision, state of the art manufacturing facility. Components are inspected and packaged with high quality, European hardware that has been designed to make home assembly quick and easy.
Can I order shelving, parts and hardware individually?
Yes, you can. You can either order via www.closetmaid.co.uk or visit our retail partner www.organisemyhome.com where you will find the most comprehensive offering of ClosetMaid shelving and hardware. Create your own design or add to your exisiting ClosetMaid service by purchasing shelving and hardware in the quantities you require.
How do I request broken or missing parts for my ClosetMaid item?
If you have ordered a ClosetMaid item and you were missing some items, or some pieces arrived damaged, then we ask that you contact the retailer you purchased the item from. If you have missing or damaged pieces, ClosetMaid will be able to offer you replacements for these items, via your purchase channel. If you made the purchase directly with us, please call us with your order details: 01622 870050.
Where can I buy ClosetMaid?
You can buy ClosetMaid from a number of retailers. If you would like components, shelving or accessories, you can buy directly from our website.
How long does it take to install ClosetMaid?
Assembly time varies depending on the system being installed and the level of DIY skill. We have a whole range of installation videos, instruction sheets and design guides to help you along the way though! Visit our Install page for more details.
Can I get ClosetMaid professionally installed?
We have teamed up with Hire a Hubby who offer a brilliant handy man service. They have a team covering most of the UK, with some "Hubbys" willing to travel beyond their normal areas. We recommend you get in touch with Hire a Hubby with details of your project so that they can survey and quote for your requirements. They are happy to simply assemble your Cubeicals organiser or install your walk in wardrobe for you! Click here to get in touch and see if your area is covered!
Can I install my ClosetMaid product into metal studs?
We do not recommend installing directly onto metal studs. Most metal studs are thin and will likely strip a screw enabling it to come away from the wall. Instead use a toggle bolt to install directly onto the drywall/ plasterboard.
What tools are required for assembly?
Each product/ system requires slightly different tools for the job. Specific tool requirements will be detailed in your instructions for the product that you order. Commonly used tools for wire shelving installation are a power drill with a 6mm drill bit, tape measure, spirit level, Phillips screw driver, and nylon mallet/ hammer. For most of our laminate ranges a nylon mallet/ hammer and a Phillips screw driver are required.
Can I cut ClosetMaid shelving?
All of ClosetMaid's wire shelving can be cut down to any length which you require. We recommend using boltcutters but you can also use a hacksaw. We do not recommend that you cut any of the ClosetMaid laminate shelving systems.
Can I use ClosetMaid corner kits with adjustable ShelfTrack mounting?
No, unfortunately there are no brackets to properly support corner kit shelves using the ShelfTrack system. You can butt fit shelves in the corner using ShelfTrack, and if using SuperSlide shelving you can also add a corner hanger bar to continue hanging sections around two or more walls.
My shelving is coming out of the back wall clips, how do I keep it from falling?
Firstly, ensure that all installation instructions were followed correctly as per the guidelines.
Can I install 6"/ 9" deep shelving using ShelfTrack?
Unfortunately not. 12"/ 30.5cm deep shelving is the shallowest shelf which will fix to ShelfTrack.
Can I add wheels to my unit?
We do not recommend adding wheels to a product unless they are available as an option to add.
How far down the wall does a shelf support bracket come?
The bracket will sit approximately 13"/ 33cm from the top of the wall clip to the base of the shelf support bracket.